F.A.Q.

What are the costs of the integrated management service compared to the traditional method of running heating and public lighting systems?

From our experience with over 100 Public Administrations and private customers, we have seen that, in the majority of cases, the internal running of systems records a greater consumption of energy sources (fuels and electricity), due to a less than optimum performance by the system and to a sort of anarchy when deciding the working ambient temperature and whether lighting on/off times should be synchronised with dawn/dusk.
By re-generating the systems and carefully managing the service, we have been able to guarantee our customers economic savings ranging from 5 to 50% compared to traditional management and depending on the extent to which the system can be improved.

C.P.M. invoices the customer an all-inclusive monthly instalment, what are the variable parameters for the tariff?

The C.P.M. instalment is fixed and does not change if you use more fuel/electricity or if more repairs are carried out, because these costs are completely at our expense. In addition to being an obvious contractual advantage, it also means it will be in the Operator’s interest to ensure all the systems are kept to the highest standards and performance, to minimise consumption and maintenance.
The agreed tariff may vary only if the cost (not the quantity) of the supply sources and labour vary at the time of the annual adjustment, in which everything (calculations, price lists published by the Authorities and the national indices) will be given clearly and transparently.
Objectively, this does not invalidate the saving agreed on, as even with in-house management, you would also see increases in the national costs of the raw materials set by the Electricity and Gas Authority and reflected in your invoices.
Furthermore, this works both ways as low inflation and a decrease in the costs of energy sources will also decrease the tariff.

So why outsource air conditioning and lighting services, where is the advantage in that?

Three main reasons are leading increasing numbers of Authorities to outsource these services:

  1. A considerable improvement in the quality of the systems and the service provided
    The main activity for both public and private authorities is to manage business or the town, certainly not to manage heating/electricity services. Furthermore, in the majority of cases they do not have specialised personnel, such as heating engineers or electricians, within the organisation. This inevitably has a negative effect on quality. Our core company business is to keep the systems at their maximum performance in order to provide the service correctly. If we fail to keep these MUST DOs (set by the Responsible 3rd party by the Law 10/91), we close down our business. For a Public Administration or Company it is “only” a question of a loss of image plus additional costs.
     
  2. Reduction in expenses as opposed to an increase in service quality
    By eliminating waste and rationalising the use of energy, we have always been able to give our customers an economic saving compared to the historic costs they have sustained to manage heating internally (fuel costs + maintenance costs), by offering:
    • Re-generation of systems to comply with legislation
    • Supply of fuel/electricity
    • Regular and extraordinary maintenance
    • Emergency call-out available 24/7, 365 days/year
    • Acceptance of the role of Responsible 3rd Party
    • Remote management of the major systems
    • Regular checks on the earth systems
       
  3. One contact person in charge of all the stages in the value chain for the item of primary energy
    3. To have one contact person completely in charge of all the obligations and honours of the service will decrease the admin workload and coordination for the customer. It will make procedures smoother and shorten response times to calls, as the intervention lead times are fixed by contract (from one to two hours depending on the specific problem). This could increase time dedicated to monitoring contractual activities, which are also rationalised by the IT system provided by the Operator for Administration, to speed up the checks on the various stages of processing and executing the general energy diagnoses or aimed at specific end users.
In addition to management, is C.P.M. also capable of designing and constructing heating and electrical systems from scratch, run with traditional and renewable energy sources?

Certainly we can. Although our core business is essentially to manage, regenerate, adapt the systems to the standards and keep them in optimal condition, our main basic strategy is to provide a 3600 response to our customers’ energy requirements.
Therefore, from the very start of our business, we set up an internal project design department, using plumbers and electricians as our partners, who have been working with us for years.
We are able to respond positively to any requests from our customers to install new heating, electrical or public lighting systems, as well as systems using renewable energy sources To view some of the systems we have created, please go to the specific section (Works and Results) on our website.

What does moving from internal management of air conditioning and public lighting services to outsourcing the management service with C.P.M. entail from an administrative viewpoint?

As the contract stipulated with C.P.M. is a long-term agreement with regular instalments, there are certainly two advantages from an administrative point of view:

  1. the certainty of your annual expenditure, unless you request an extension of the public lighting system or of the fixed heating hours in the contract. This means it is easier to draw up your provisional annual expense budget;
  2. receive and record a single monthly invoice instead of numerous invoices from the maintenance worker, fuel and electricity supplier/s, electricians, plumbers, oil and gas burner technicians, thermo-hydraulic distributors, etc.
But doesn’t optimising energy resources really boil down to insufficient heating for all the rooms or inadequate lighting of town streets?

Absolutely not. The optimal operating temperatures have been set by the Italian Presidential Decree 412/93 and subsequent amendments and supplements, and we adhere strictly to this legislation to adjust the heat provided to the buildings we manage.
The guidelines to calculate the lighting conditions in a given area of the street are identified and defined fully in the UNI EN 13201-2 standard, with an indication of the lighting category to which we adhere.
With us you won’t have too much heating in the rooms and have to open the windows (maximum example of waste and disregard for the surrounding environment), nor will you fail to have a comfortable temperature. For example, the Presidential Decree sets the optimum temperature for residential and comparable buildings at 200 and we guarantee that temperature will be neither one degree above nor below it.
Similarly we avoid switching on public lighting before dusk and turning it off after dawn and we use lights and bulbs with the highest ratings for energy efficiency.

If I move from traditional management to the C.P.M. global integrated management, will I have to sack the various maintenance workers, electricians, etc who have always worked for our administration?

In cases such as these, the customer can either decide to stop professional relations with its previous workers, as C.P.M. is able to autonomously provide all the stages in the value chain of air conditioning and lighting services, or it may decide to continue them.
We have in the past and will certainly continue in the future to find forms of effective collaboration with the local workers, without prejudice to the guidelines of our management policy.

To have a comfortable room temperature of 20° at 8.00 a.m., the systems will have to be switched on fairly early, depending on the outside temperature. Who pays for the early switch-on?

C.P.M. will pay for all the costs of an early switch-on, the customer will pay the supply of heat only within the agreed operating times.

How can I contact you to report any unforeseeable electrical and thermal malfunction?

Our customers or indeed any member of the public can contact C.P.M. on our toll-free number 24/7, 365 days/year for any need or problem which may arise from the system. Competent people with knowledge of plant engineering will always be available to answer any question and solve any problem you may have.

What does “electronic mapping of public lighting systems visible via the website” actually mean?

The map of the Public Lighting assets we propose to our customers, including the management payment instalment is in two formats:

  1. hard copy consisting of:
    • a general map of the municipality, with a grid similar to the Pirelli or Tuttocittà maps;
    • details of all the display panels showing where to analyse the area of interest in greater detail;
    • the technical tables for the assets (sub-stations and light points).
  2. electronic format which can be consulted via the Internet on the C.P.M. web page, by simply entering your user ID and the password assigned to you.

The type of mapping proposed uses two basic applications:

  • The toponomastic Google map, street format (see images below): one of the best, which photographs the reality of the local area best. It is constantly updated to record any variations, new roads and town planning which are implemented over time in the municipal area.
  • The complete GPRS Notepad/Netbook: available to our staff with which to physically create the map.

Thus, on-site staff carry out the georeferencing of all the Public lighting assets (control panels and light points) of the reference Municipality and identify the true position in the area (with a margin of error of less than 150 cm), creating the map and entering all the individual technical data (state of panel, supports, type of light, etc.), which can be viewed in the technical tables.

Once the work is complete, the Municipality will receive the complete census, a valid technical support, which accurately mirrors the quantity and position of the asset in the area.

The advantages of this type of map are numerous when compared to those more commonly available, the majority of which are based on a few, barely updated, topographical and land registry maps with unmapped assets, with their installation point merely mapped approximately:

We propose dynamic, precise mapping. When there is a variation in the assets (e.g. phasing out or increasing light points, updated panel, etc.), the programme gives simple options to connect and then recognises them and shows them in real time on the map and on the technical tables so you always have the updated situation. A static map, on the other hand, requires a series of corrections to enter the variations which, in the end, prevent the correct reading of the map. This immediately becomes obsolete and you lose the information on the quantity and quality of the systems and equipment.
We propose mapping which allows you to carry out precise interventions of maintenance, because it reduces the down time between the call and execution of the intervention. When mapping is complete, each asset will have an identification code, which will be applied as a sticker on all the assets (sub-stations and light points). No intervention will be made on the lights of User “x” with the relevant times required to search for the light that is faulty. Interventions will be made directly on light “n” (where “n” is the identification code of the light point) in Via Rossi, fed by the sub-station x in Via Verdi. The technician will be able to make his way directly to the precise spot without having to identify the source which is not working.

Having all the data available in electronic format with updating in real time allows data to be extrapolated more easily, so that time management to find the information (required to evaluate the obsolescence or full efficiency of the lines) is optimal and, in the final analysis, enables the technical decision to be made faster and more accurately.

What are the definite advantages of choosing C.P.M.?

Maintenance aims to get the system up and running, whereas the operator, on the other hand, aims to ensure the systems operate perfectly.
This is the only way to ensure maximum performance which will enable us to carry out a rational energy policy according to the measures of the Law 10/91 and to obtain a reduction in consumption with the subsequent economic savings.
All this without undermining the quality of the service provided.
This means that there is no conflict of interest between us and our customer. On the contrary, we share the problems and the objectives.
This is the best guarantee to ensure our proposal is valid.

The main advantages can be briefly listed as follows:

  • Rational energy policy and reduction of environmental impact;
  • Sole contact person for all the stages in the value chain for air conditioning and lighting;
  • Certainty that the entire group of systems complies perfectly with the measures of the law and with the safety parameters;
  • Economies guaranteed compared to traditional management (a saving from 5 to 20%) which is partly passed on to the customer as a discount;
  • The Energy Manager as the sole person responsible for the systems from both a management and legal point of view.

None of the replies listed above answer your question?
In that case, for any further doubt, clarification or report, complete the contact form or send an e-mail to our address info@cpmgestionitermiche.it and write your question directly. Thank you.